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Refund, Cancellation & Returns

Clear, fair terms for our subscriptions and digital products — so you always know where you stand before you buy.

Last updated: August 2026

This policy explains how cancellations, refunds, plan changes and returns work across PRO360 Technology's products — our subscription software (such as PRO360 OneAgency, HRMS, POS, Koperasi and the Mortgage Team System) and our digital products (such as PRO360 Kids worksheets). By subscribing or purchasing, you agree to the terms below. All prices are in Malaysian Ringgit (RM) and exclude SST unless stated.

1. Subscription cancellation

You can cancel any PRO360 subscription at any time — there is no lock-in contract on our standard plans.

  • Monthly plans: cancel anytime. Your subscription stays active until the end of the current billing month, and you will not be charged again.
  • Annual plans: cancel anytime to stop the next renewal. Your access continues until the end of the paid year.
  • To cancel, message us on WhatsApp or email info@pro360.technology from your registered contact. We will confirm your cancellation in writing.

2. Refunds

New subscriptions — 14-day money-back

If you are a first-time subscriber and you are not satisfied, request a refund within 14 days of your first payment for a full refund of that subscription fee.

After 14 days

  • Monthly plans: the current month is non-refundable, but you can cancel to avoid future charges.
  • Annual plans: after the 14-day window, annual fees are non-refundable for the remainder of the term. You keep access until the paid year ends.

Setup & implementation fees

Where a setup, data-migration or implementation fee applies, it is refundable only if work has not yet started. Once onboarding or data migration has begun, these fees are non-refundable, as they cover work already performed.

3. Plan changes & exchanges

You can switch between plans or between systems at any time:

  • Upgrades take effect immediately; we charge only the prorated difference for the rest of your billing period.
  • Downgrades take effect from your next billing cycle so you keep the features you have paid for until then.
  • Switching systems (for example from POS to OneAgency) is treated as a plan change — talk to us and we will move your subscription across.

4. Digital products & returns

Digital products — including PRO360 Kids worksheets and any downloadable or print-from-web material — are delivered instantly and can be used or printed straight away. For this reason:

  • Digital purchases are final and non-refundable once access has been granted, in line with standard practice for digital goods.
  • If a product is faulty, corrupted, or not what you ordered, contact us within 7 days and we will replace it or grant access to the correct item at no charge (an "exchange").
  • If we cannot resolve a genuine fault with a replacement, we will refund that item.

5. Service faults & downtime

We host our systems on managed cloud infrastructure and aim for high availability. If a confirmed fault on our side prevents you from using a paid system for an extended period, contact us and we will apply a fair service credit or, where appropriate, a prorated refund for the affected time.

6. How to request a refund or cancellation

  • Contact us on WhatsApp or at info@pro360.technology from your registered account contact.
  • Tell us your company/account name, the product, and the reason for the request.
  • Approved refunds are processed to your original payment method within 7–14 business days. Your bank or payment provider may take additional time to post the funds.

7. Contact

Questions about this policy? Reach us any time:

This policy is governed by the laws of Malaysia and does not affect any statutory rights you may have under the Consumer Protection Act 1999. Read it together with our Privacy Policy and Terms of Service. PRO360 Technology may update this policy from time to time; the current version is always the one published on this page.
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